Frequently Asked Questions

Yes the products are delivered to any street address in South Africa by our courier company.

For orders with a total value of over R1000, delivery anywhere in South Africa is free of charge (this excludes “Collection Only” industrial machines). For orders below R1000 there is a flat rate of R100.00 for the delivery.

Tools4.co.za will send you a confirmation email when your goods have been dispatched. Your tracking number will be on this email. To Track your parcel, simply log on to Tools4.co.za and click on the Track and Trace button. Enter your tracking number and you will find the latest information on the progress of your shipment. You can review your orders by clicking Account at the top of the screen and navigating to Orders.

If it is inconvenient to sign for the order yourself, please nominate someone and let us know who will be signing for your order.

Once payment has been received the products usually leave Tools4 after 3 working days.

Once the products leave Tools4.co.za, the average delivery time is 3 working days.

Products are usually delivered to your door in 6 working days. Sometimes, factors beyond our control may delay this process. You will be contacted immediately if any of these factors arise.

Tools4.co.za has fully insured your products. So if they are lost during shipment, you will be sent another set of products absolutely free of charge as soon as possible.

Tools4.co.za lists a range of industrial woodworking equipment. Most of this equipment is available on a Collection Only. This is clearly marked, but should you have any queries, please contact us.

In the unlikely event that your order arrives damaged or there are parts missing, please contact us and we will be happy to replace the missing or damaged items. We will ask you to ship the damaged goods, in their original packaging, back to us as soon as is convenient. Please notify us within 7 days of receiving your order of any problems.

Tools4.co.za makes every effort to ensure your products are in working order before being dispatched to you. If you experience a problem, we will gladly replace missing or damaged products. However, we are unable to provide refunds.

Please contact us within 7 days of receiving your order. The item will be replaced immediately.

Before the payment is made, there is no obligation to go ahead with the order. However, after payment is made, the order is binding on both parties.

• Please notify us within 30 days of receiving the order that an item is incomplete.
• We will arrange collection of the incomplete item
• We will arrange for a new item to be sent to you as soon as possible
• You will not be charged any additional fees.

• Please notify us within 30 days of receiving the order that an item is damaged.
• We will arrange collection of the damaged item
• We will arrange for a new item to be sent to you as soon as possible
• You will not be charged any additional fees.

• Please notify us within 30 days of receiving the order that an item’s specifications differ.
• We will arrange collection of the incorrect item.
• We will arrange for a new item, if available, to be sent to you as soon as possible
• Should no equivalent item be available, we will make payment to your account
• You will not be charged any additional fees.

• Please notify us within 7 working days of receipt of the order that you would like to return an item.
• The item will need to be returned to our offices at 7, 2^nd Ave, Alberton North, Alberton, 1449 at your own expense. Alternately, we can arrange for a courier to collect the incorrect item, however this will be charged for.
• The item must be returned in the original packaging, unopened and undamaged, with all accessories or related equipment. Damaged items, boxes or missing components will not be accepted.
• The original invoice must be included together with the item.
• A 10 % handling fee will be levied on all returns together with the outbound freight cost if the item was shipped for free.
• Payment will be made within 7 working days of the product being returned to us.

• Don’t stress, we are here to assist. Each supplier has their own warranty policy which can be found on their websites. In general, any tool that is damaged within the warranty period (normally 1 year) that did not result from misuse will be repaired.
• Please notify us immediately of the fault.
• Please return the tool to us at 7 Second Ave, Alberton North, Alberton, 1449. It is recommended to return the tool in the original packaging.
• We will dispatch to the tool to the supplier, who will determine if the warranty claim is valid.
• Once the warranty claim has been confirmed, the supplier will repair the item and return it to us. We will keep you updated as to the progress of this. The time taken differs from supplier to supplier.
• We will notify you that the item is ready for collection.
• Please Note: The damaged tools will need to be dropped off and collected from our offices. Should you prefer to have us collect it, the freight charges will be billed for.

• Please notify us immediately of the fault.
• Please return the tool to us at 7 Second Ave, Alberton North, Alberton, 1449
• We will dispatch to the tool to the supplier, who will quote on the repair. We will send you a quotation. The time taken differs from supplier to supplier, but we will keep you updated as to the progress.
• Should you accept the quotation, we will give the supplier the go ahead to repair. We will advise you once the tool is ready for collection.
• Should you choose not to accept the quotation, the damaged tool (disassembled from the supplier), will be returned to us, and you can collect if you wish.
• Please Note: The damaged tools will need to be dropped off and collected from our offices. Should you prefer to have us collect it, the freight charges will be billed for.

Credit Card and Electronic Funds Transfer (EFT) are accepted by Tools4.co.za. If however, you would like to pay using a different method, please contact us and we will try to accommodate your request.

If you bank within South Africa, the EFT payments are authorized at most 48 hours after making payment. Tools4.co.za will advise you when the payment has been received on our side.

Although not necessary to complete the order, a proof of payment will often speed up the process. Please send a copy through to [email protected] or fax to 011 907 3985 using your order number as a reference.

If a payment is not made after 7 days from the date of your order, your order will be cancelled. If you would like to reinstate your order, please contact us.

Mygate, the internet payment gateway, normally authorizes the payment within hours. Tools4.co.za will advise you when the payment has been received on our side.

Imported products are clearly marked with a red “Imported!” flag. They are products that are specifically imported for you when you place an order.

Imported products are usually delivered in 10-20 working days from date of cleared payment.

No, all the costs for freight, customs etc etc are included in the price of these goods. The prices are all in South African Rand and include VAT

Prior to payment being cleared the order for imported products can be cancelled. However, once payment has cleared the order may not be cancelled as these goods cannot be returned to the overseas supplier.

All your ordered products will be packaged together and dispatched to you once all have been received by us. Please note that in some cases this may mean the normal products you have ordered will be delayed pending the arrival of the imported products.

Because these products are imported from outside of South Africa, the exchange rate will affect the pricing. As the exchange rate changes, so will the pricing of the imported products.

Bench Marks are reward points that can be redeemed as a discount against future purchases.

Bench Marks are earned every time you place an order on Tools4. They can also be earned by reviewing a product.

While your account is active on Tools4, your Bench Marks will never expire.

Click on Register at the top of the screen. You will be asked for your email address or username and a password. Once you have entered this information you are registered with Tools4.co.za and may begin shopping or posting.

When you have found a product you would like to purchase, simply click on add to cart. This will open up your Shopping Cart. Here you can review your choices and add or remove any products. Once you are satisfied with your order, proceed to Checkout. Here you will be prompted for your contact and delivery information. Select your preferred payment option and follow the steps on screen.

Click on the Login button at the top of the screen. Then click of forgot password and you will be prompted for your email address. Instructions on how to reset your password will be sent to you.

At any stage you can click on the Account button at the top of the screen. Here you can change your personal details and login password.

Yes, absolutely. However, please do not post, publish, sell or distribute this information without written consent from Tools4.co.za.

Tools4.co.za has made every effort to ensure your safety while shopping online. If you are paying via credit card Mygate, the payment gateway company, runs 3D Secure which is the chosen security system of South Africa’s main banks. Please review their policy here http://www.mygate.co.za/. If you are paying via EFT, please feel free to contact us via telephone, email, facebook, twitter, or drop in to our premises. We have put all our contact, business and physical address information onto the site for your peace of mind.

Yes. Please review our privacy policy.

Prices displayed on the website are subject to change without prior notice.

Please note that all pictures shown on the website are sample pictures. The actual product may differ in appearance or colour. Please always refer to the product specifications when ordering products.